Engage in training and development initiatives to improve technical and soft skills.
Disseminated aircraft communications during AOGs, cancellations, or aircraft swaps based on updates from the Network Planning Team, including during working hours, weekends, and public holidays.
Conduct SmartKargo and Teleport Core Trainings for new and existing freight forwarders for both Malaysia and Thailand.
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Customers: Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.
Check the Airfreight Import Job created in ROCS and ensure 100% compliance to the mandatory shipment requirements.
Check Mandatory Status Codes set in ROCS and ensure that the date and time are as per the actual event.
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