Maintain accurate and up-to-date customer records, documenting interactions, transactions, and resolutions in the company's CRM system.
Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
Undertakes all actions required by system and updates database continually.
Develops and maintains strong relationship with customers and extensive understanding of all products, services, systems, and processes in order to deal with a variety of questions.
Non-Financial MeasuresResolves product or service problems by clarifying customer’s complaints and follow up to ensure resolution in a timely manner.
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