Key Performance Indicators – Response for the managing of core KPIs, including steering actions for improving performance within related business unit(s), i.e. Delivery Reliability, Days of Sales Outstanding, # of SOLI / FTE
Customer relationship management – manage customer relationships in accordance with related business unit(s), and sales strategies, e.g. perspectives, sales excellence, value-based management, key account management, and business rules.
Order to Cash and Non-conformance management –
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To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
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JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
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Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
...
JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
Cashier:1. Handle cashier's role (charging, billing & payment).2. Collect outstanding payment and prepare monthly outstanding report.3. To ensure update daily collection report on daily basis.4. Checking on overall payment.5. Responsible for daily sales collection and keep accurate records of daily transactions.6. Count money in cash drawers at the beginning and end of shifts to ensure that amount is correct and tally with the MHIS and credit card payments received to ensure no discrepancies.7. Responsible for cash, credit card payments records received.8. Prepare and provide accurate invoices for customers; collect payment accordingly.9. To ensure high safety and ethical practice standards.10. To ensure high standard operating protocol is adhere to.11. Provide administrative and management support.12. To participate and contribute to the marketing and expansion activities of the centre as the need arise.13. To be in-charge or assist in certain project/s as and when directed by the management.14. Assisting fellow colleagues and to perform any other duties as assigned by the Medical Director or Management.15. Back up Admin Assistant position whenever necessary (during lunch breaks or leaves).16. To participate and contribute to the marketing and expansion activities of Sunfert Group as the need arises.17. Assisting fellow colleagues and to perform any other duties as assigned by the Managing Director or the management team.
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Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities
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Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
Understand the customers’ working / communication styles and flex one’s style to adapt to that
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