Welcome customers to the service centre, manage their expectations and ensure a smooth customer journey from vehicle check-in through to collection.
Build strong relationships with customers by understanding their needs, providing appropriate solutions and fostering trust through every interaction.
Resolve customer enquiries and service-related concerns promptly by providing accurate information and coordinating with the relevant internal teams.
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Monitoring guest feedback and collaborating with lounge teams to enhance service quality, while adhering to all safety and security protocols to ensure smooth and efficient lounge operations.
Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
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