Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
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The Customer Service Executive is responsible for handling customer inquiries,order processing and coordinating with internal departments and ensuring excellent customer support throughout the order fulfillment process. The role requires strong communication, coordination and problem solving skills to maintain customer satisfaction and smooth business operations
The Customer Service Executive is responsible for handling customer inquiries,order processing and coordinating with internal departments and ensuring excellent customer support throughout the order fulfillment process. The role requires strong communication, coordination and problem solving skills to maintain customer satisfaction and smooth business operations