Customer ServiceAttend to customer enquiries.Provide accurate information on product.Understand customer and product requirements and recommend suitable products where appropriate.Handle customer complaints, feedback, returns, exchanges, and after-sales matters professionally.Follow up on customer enquiries and unresolved issues until proper resolution.
Sales & Retail SupportSupport retail sales by actively assisting customers and promoting suitable products and promotions.Recommend relevant products based on customer needs and preferences.Assist with order processing, payment coordination, product reservations, and delivery arrangements.Maintain good product knowledge and frequently purchased products.Support sales targets and customer retention initiatives.
Order & Operations CoordinationCoordinate with warehouse, purchasing, delivery, and relevant departments to ensure orders are processed accurately and on time.Monitor product availability and highlight stock issues or fast-moving products to the relevant team.Assist in checking orders, pricing, promotions, and product information before confirming with customers.Maintain accurate records of customer enquiries, orders, complaints, and follow-up actions.
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Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Promptness in arranging for shipment pick up or handling of exceptions.
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Ensure that the jobs are carried out efficiently through close monitoring and follow up with declaration section, loading section, haulage section, general transport, warehouse section and shipping agent.
Responsible to identify custom tariff code, update the system on each job work flow, submit job for closing once job completed.
Customer ServiceAttend to customer enquiries.Provide accurate information on product.Understand customer and product requirements and recommend suitable products where appropriate.Handle customer complaints, feedback, returns, exchanges, and after-sales matters professionally.Follow up on customer enquiries and unresolved issues until proper resolution.
Sales & Retail SupportSupport retail sales by actively assisting customers and promoting suitable products and promotions.Recommend relevant products based on customer needs and preferences.Assist with order processing, payment coordination, product reservations, and delivery arrangements.Maintain good product knowledge and frequently purchased products.Support sales targets and customer retention initiatives.
Order & Operations CoordinationCoordinate with warehouse, purchasing, delivery, and relevant departments to ensure orders are processed accurately and on time.Monitor product availability and highlight stock issues or fast-moving products to the relevant team.Assist in checking orders, pricing, promotions, and product information before confirming with customers.Maintain accurate records of customer enquiries, orders, complaints, and follow-up actions.
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This role serves as a key point of contact for customers, ensuring timely, accurate, and professional support across all customer interactions.
The role requires a strong customer-centric approach, operational excellence, and a commitment to delivering outstanding service while ensuring compliance with company policies and procedures.
The role requires a strong customer-centric approach, operational excellence, and a commitment to delivering outstanding service while ensuring compliance with company policies and procedures.
The primary objective is to meet business and customer needs efficiently and effectively, contributing to customer satisfaction, operational excellence, and the achievement of the company's annual operating plan (AOP) and business goals.
Minimum of 2 years of customer service experience in a shared service center, multinational corporation, or office-based environment.
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Conduct customer follow-ups after project completion to gather feedback and ensure service quality.
Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.
Track and monitor customer requests, ensuring all actions are completed within agreed timelines.
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Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Promptness in arranging for shipment pick up or handling of exceptions.
...
Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Promptness in arranging for shipment pick up or handling of exceptions.
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