Identify common transaction issues such as pending, failed or delayed transfers, incorrect or unsupported network selection, missing confirmations and platform side processing delays, and escalate according to procedure
Support account verification and KYC related enquiries, including document status questions, verification failures and requests requiring further review
Assist with account access, password reset, authentication, account lock and suspicious login concerns while following identity verification procedures
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customer service
membership program
Sales
Product Knowledge
Communication Skills
Teamwork
Point of Sale (POS) Systems
Merchandising
after sales support
Familiar with call center business processes, service policies, product knowledge, and standardized after-sales procedures; capable of independently and appropriately handling customer issues to achieve customer satisfaction.
Excellent communication skills, fluent verbal expression, and outstanding typing speed and accuracy.
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