Location: Petaling Jaya

Salary: RM 3,000 - Rm 4,500

Allowance: RM 300 (Language) ...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA. ...

Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution

Accurately record and escalate customers' feedback and bugs to relevant departments

Perform room reservations (complimentary) at various hotel properties ...

Excellent communication and analytical skills.

Proficient with Microsoft Office.

Proficient in Writing & Speaking in Mandarin ...

Career Development: Advance in your career with access to training and growth opportunities within the company.

Supportive Team Environment: Work in a positive and inclusive atmosphere where teamwork and respect are paramount.

Competitive Remuneration: Enjoy a competitive salary and comprehensive benefits, including health insurance and paid leave. ...

Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible

Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer

Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system ...

Ansell is looking for Customer Services (Mandarin speaker) to be based in Cyberjaya.

This position is responsible to provide customer satisfaction by efficiently manage the customer portfolio of his/her business region and all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data

What can you expect from Ansell? ...

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No experience is also welcome to apply.

To be enthusiastic towards the achievement of targets. ...

Provide product/service information and solutions to customers.

Escalate unresolved issues to the appropriate department or person.

Develop and maintain strong relationships with existing clients. ...