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87 Customer Service Manager Jobs in Kuala Lumpur - August 2026 - High Salaries
Showing 87 jobs results for
"customer service manager"
in Kuala Lumpur
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Manage Alert
Undisclosed
KL City
- Manage the service sales process from solution development to commercial proposal.
- Build and maintain strong relationships with customers and key stakeholders.
- Ensure accurate service pricing while meeting business objectives. ...
Posted
10 days ago
Undisclosed
KL City
- Assist in calling up customers for service / sales interactions;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...
Posted
14 days ago
Undisclosed
KL City
- Consolidate customer feedback, identify recurring issues, root causes and trends.
- Coordinate cross-functional action plans to address customer pain points and drive continuous improvements across the customer journey.
- Present customer insights and recommendations to management team. Propose improvement in service productivity, service quality and customer satisfaction. Analyse customer interaction trends to identify opportunities for operational improvements. ...
Posted
15 days ago
Undisclosed
KL City
- Organize and conduct seminars and webinars to build market eminence and establish thought leadership.
- Drive business development activities, including client relationship management, proposal preparation, and participation in client meetings and presentations.
- Utilize strong social and communication skills to effectively engage with clients and other stakeholders, both internally and externally. ...
Posted
16 days ago
Undisclosed
KL City
- Responsible for collecting Voice of Customer (VoC) in case of escalations and tickets exceeding SLA TAT/ quality escapes. Train task triaging and other customer issues towards right owners for resolution.
- Support in servicing efficiencies through planning and execution of client engagement model in order to attain acceptable client (NPS) satisfaction scores.
- Accountable for maintaining and reinforcing our relationship with key stakeholders with the development of a solid key stakeholder plan. ...
Posted
19 days ago
Undisclosed
KL City
- Develop training modules and SOPs for call center agents specific to Meet & Greet offerings and protocols.
- Work with key service partners and internal operations teams to streamline processes and improve guest experience.
- Support and drive initiatives to streamline processes, reduce costs, and enhance productivity across ALLWAYS locations. ...
Posted
19 days ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
24 days ago
Undisclosed
KL City
- • Design, lead, and continuously improve the end-to-end Service Excellence training curriculum for clinical and non-clinical staff, from onboarding to advanced coaching programmes.
- • Serve as the master facilitator and lead trainer for all service excellence workshops, classroom sessions, on-the-floor coaching, and train-the-trainer programmes.
- • Build and certify a network of Service Excellence Champions and internal trainers across hospitals, equipping them to cascade training and sustain standards locally. ...
Posted
25 days ago
Undisclosed
KL City
- Proficient in using CRM systems and complaint tracking tools to manage and document cases efficiently.
- Identifies potential legal or reputational risks associated with complaints and ensures all complaints are handled in line with internal policies and external regulations.
- Keeps clients updated throughout the complaint resolution process, ensuring transparency and trust. ...
Posted
a month ago
Undisclosed
KL City
- Reconcile and validate PO data in SAP against supplier invoices and shipping documents; resolve discrepancies and escalate where necessary
- Monitor shipment ETD/ETA schedules and proactively manage exceptions, delays, or priority clearances to protect stock availability
- Ensure all electronics imports comply with applicable Malaysian product approval requirements, including SIRIM type approval and MCMC dealer / importer registration obligations ...
Posted
7 days ago
Undisclosed
KL City
- Manage the end-to-end lifecycle of ground staff uniforms, including planning, inventory, distribution, replacement, vendor coordination, and administration.
- Oversee the planning, inventory, and replenishment of operational collaterals, including boarding passes, baggage tags, signage, branding materials, and related resources.
- Monitor Customer Satisfaction Index (CSI), Voice of Customer (VoC), and operational performance; prepare management reports, analyses, presentations, and recommend continuous improvement initiatives. ...
Posted
10 days ago
Undisclosed
KL City
- Employment Type: 12-Month Contract (Renewable)
- Shift Hours: Monday – Friday
- 8:30 AM – 6:30 PM ...
Posted
7 days ago
Undisclosed
KL City
- Reconcile and validate PO data in SAP against supplier invoices and shipping documents; resolve discrepancies and escalate where necessary
- Monitor shipment ETD/ETA schedules and proactively manage exceptions, delays, or priority clearances to protect stock availability
- Ensure all electronics imports comply with applicable Malaysian product approval requirements, including SIRIM type approval and MCMC dealer / importer registration obligations ...
Posted
a month ago
Undisclosed
KL City
- Match clients with the most appropriate therapists based on clinical recommendations and service needs.
- Optimise appointment scheduling across multiple therapy disciplines while maximising therapist utilisation.
- Ensure accurate and confidential maintenance of client records. ...
Posted
a month ago
MYR2,300 - MYR2,700 Per Month
KL City
- Check that all booking details are complete and accurate.
- Organise customer, cleaner, payment and operational records.
- Maintain digital files, documents, receipts and supporting records. ...
Posted
17 days ago
Undisclosed
KL City
- Champion the adoption of enterprise digital initiatives, governance processes, and service operating models across the region
- Lead technology due diligence activities for mergers, acquisitions, and business expansion opportunities, including risk assessments, integration planning, budgeting, and Day-1 readiness.
- Support the successful implementation of strategic digital programs by providing regional oversight, leadership, and stakeholder coordination ...
Posted
9 days ago
Undisclosed
KL City
- Building sustainable shopper & seller ecosystems
- Organizing recognition and award initiatives
- Conduct Zoom webinars, online training sessions, and educational programs for shoppers and sellers. ...
Posted
11 days ago
Undisclosed
KL City
- Implement policies & procedures defined by (Head, Customer Experience) across the Customer Service area in compliance with internal policies and guidelines as well as regulatory requirements
- Analyse and improve existing customer experience processes with focus on scalability, efficiency optimisation and quality
- Drive education, training initiatives to elevate customer experience overall performance ...
Posted
3 days ago
Undisclosed
KL City
- Prepare tender documentation and commercial deliverables for CSA trade packages.
- Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.
- Manage change control processes, including variation assessments and cost impact analysis. ...
Posted
18 days ago
Undisclosed
KL City
- Risk Management & Governance: Identify, evaluate, and mitigate technical and operational risks associated with OT identity convergence and isolation. Balance operational availability (uptime) with strict cybersecurity controls.
- Regulatory Compliance & Standards: Ensure all architecture designs and deployments adhere to OT security standards (e.g., ISA/IEC 62443, NIST SP 800-82, NIS2, NIST CSF) and internal enterprise security architecture guidelines.
- Stakeholder Management: Serve as the primary bridge between cross-functional teams, including enterprise IT, OT/plant engineering, site managers, cybersecurity leadership, and third-party implementation vendors. ...
Posted
4 days ago
Undisclosed
KL City
- Develop and maintain standardised processes to ensure consistent customer experiences and service excellence across all touchpoints.
- Drive CX-related initiatives through innovative products, services and interactions.
- Analyse CX data to indentify trends, patterns and insights for continuous improvements. ...
Posted
23 days ago
Undisclosed
KL City
- Utilise customer feedback and data analytics to gain insights into customers’ needs, behaviours and preferences.
- Identify key areas of improvements in end to end customer journeys and liaise with key stakeholders to implement solutions.
- Develop and maintain standardised processes to ensure consistent customer experiences and service excellence across all touchpoints. ...
Posted
24 days ago
MYR3,000 - MYR7,000 Per Month
KL City
- Maintain a positive and presentable working station
- Outlets Location:
- Slim Paris (Body Sculpting) - Puchong, Selangor ...
Posted
4 days ago
SPG WELLNESS CODE SDN BHD
MYR2,000 - MYR5,000 Per Month
KL City
- Learn and apply skincare and beauty treatment techniques.
- Support client consultations and recommend suitable treatments.
- Deliver excellent customer service and ensure a warm, professional experience. ...
Posted
11 days ago
MYR3,000 - MYR7,000 Per Month
KL City
- Maintain a clean and neat workspace appearance to enhance customer experience.
- Job Responsibilities:
- As a Sales Consultant in our beauty team, your task are recommend suitable treatments or products, and providing guidance to the customers. You play a key role in delivering an excellent customer service.
Posted
24 days ago
MYR1,500 - MYR2,000 Per Month
KL City
- Be the friendly face that starts every great meal, working with us at My Streams Sdn Bhd as we serve authetic northern indian flavours and build warm neighbourhood hospitality. Join a hands-on F&B team where good service and simple systems make big differences to guest experience.
- Your role keeps the front of house running smoothly by coordinating seating, communications, and daily handovers so service and kitchen teams can do their best work.
- Your Growth & Impact
Posted
a day ago
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