Technical Support: Provide basic troubleshooting assistance for common issues related to sleep devices and escalate complex issues to appropriate technical teams. Ensure customers have clear instructions for device setup and maintenance.
Customer Education: Educate customers on the proper use and maintenance of their devices, such as cleaning and replacing CPAP masks or filters. Offer guidance on insurance coverage for devices when necessary.
Follow-Up: Ensure timely follow-up on customer inquiries, orders, or complaints to ensure customer satisfaction. Document interactions and escalate unresolved issues to the appropriate departments or supervisors.
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Develop content and short-form video skills that improve your portfolio and visibility in the market.
Ready to grow in property sales while learning marketing and ops? Working with us at Wealth Momentum Sdn Bhd, you will join a small team focused on helping Malaysians find meaningful property solutions and grow long term value.
You will help create consistent sales processes, marketing content, and smooth customer journeys that let our team scale responsibly.
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Develop content and short-form video skills that improve your portfolio and visibility in the market.
Ready to grow in property sales while learning marketing and ops? Working with us at Wealth Momentum Sdn Bhd, you will join a small team focused on helping Malaysians find meaningful property solutions and grow long term value.
You will help create consistent sales processes, marketing content, and smooth customer journeys that let our team scale responsibly.
...
Analyzes data related to departmental projects as requested by the manager/supervisor, identifying significant trends, patterns, and anomalies, and delivering actionable recommendations that drive data-informed decision-making.
Participates in team meetings, contributing innovative ideas and strategic input, while also capturing detailed minutes that accurately reflect discussions, decisions, and action items, ensuring effective communication and follow-up within the team.
Assists in preparation and presentation of reports or findings for internal and external stakeholders as required by manager/supervisor, ensuring that all findings are presented with utmost accuracy and clarity.
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User Enablement: Partner with the training team to organize product function training sessions and Q&A support, ensuring frontline customer service teams understand the functions, know how to operate them, and can apply them effectively in practice, thereby improving product adoption and value realization.
Quarterly Requirement Management: Support different business lines in collecting, reviewing, and submitting quarterly requirements. Proactively work with stakeholders to resubmit and follow up on historical backlog items, ensuring the completeness and timeliness of the requirement pipeline.
Optimization of Upstream and Downstream Collaboration Mechanisms: Continuously iterate the requirement communication mechanism across upstream and downstream teams. Through process optimization, earlier involvement, and standardized output, help upstream teams build stronger judgment on whether service-side modifications are needed in the early requirement stage, reducing requirement changes and resource waste.
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Project Support: Assist in user research, competition analysis, and daily data reporting.
Currently pursuing an Undergraduate/Master in Business/Marketing/Communications or a related technical discipline
Strong data awareness and analytical skills; proficient in SQL/Excel; logical thinking; ability to independently draft high-quality SOPs and reports
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