Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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Possess strong negotiation and communication skills in English, Mandarin and Bahasa Malaysia.
To build and maintain relationships with all at management level in all of the department to facilitate the efficient escalation and resolution of Customer issues.
To compile Customer Complaint letters from all stores.
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