Coordinate with internal team to deliver high-quality assets on schedule.
Project Coordination: Work closely with content, tech, and data teams to prepare project briefs, track progress, and build performance reports for clients.
Open for Fresh Graduates with a passion for digital marketing, project management, and client relation.
...
Identity and delivers on our long-term business goals.Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. For most clients, the Client Experience Executive is the first face they see when they walk through the clinic door, and often the last person they speak to on their way out which makes this the role that shapes a client's first and lasting impression of every single visit.Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups.Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes.
Role Purpose
As a Client Experience Executive, you support the smooth running of the clinic floor greeting
...
As a Client Relations Executive (Personal Health Concierge), you take over the client relationship the moment a booking is confirmed and you own it end-to-end for a dedicated book of roughly one hundred clients. Specifically, you are responsible for guiding each client through what to expect at the clinic and what to prepare beforehand, coordinating and confirming their appointments, following up after every service for feedback and continued engagement, stepping in for service recovery whenever something goes wrong, and proactively identifying opportunities for repeat and additional service. This is the role that turns a first booking into a long-term client relationship, and it directly drives client satisfaction, retention and lifetime value.