· Candidate with retail / customer service / sales / marketing experience is an added advantage· Dynamic, energetic, positive and driven to exceed targets· Strong focus on self-improvement and performance· Strong learning attitude and self-motivated drive to excel is important· Able to start work within short notice will be an advantage
Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.