Gather customer feedback through surveys, direct interactions, and online channels to identify areas for improvement in products, services, and customer experience.
Maintain accurate and up-to-date customer records in the system, documenting all interactions, feedback, and resolutions.
Collaborate with sales, service, and parts departments to ensure a seamless and integrated customer experience, facilitating smooth transitions and addressing any inter-departmental customer-related issues.
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Gather customer feedback through surveys, direct interactions, and online channels to identify areas for improvement in products, services, and customer experience.
Maintain accurate and up-to-date customer records in the system, documenting all interactions, feedback, and resolutions.
Collaborate with sales, service, and parts departments to ensure a seamless and integrated customer experience, facilitating smooth transitions and addressing any inter-departmental customer-related issues.
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Team Assistance: Provide operational and administrative support to Sales Executives to enable them to focus on fieldwork and client interactions. Coordinate with Marketing teams to ensure alignment between sales campaigns.
A Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
Minimum 2-3 years of experience in sales coordination or administrative roles, preferably within the medical device or healthcare
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