Monitor service quality, analyze customer feedback and implement initiatives to drive customer service improvements.
Ensure high quality data input in customer records, sales documents, and reporting including but not limited to account opening, transaction processing and other banking services.
Optimise branch workflows to improve productivity and reduce errors....
Monitor service quality, analyze customer feedback and implement initiatives to drive customer service improvements.
Ensure high quality data input in customer records, sales documents, and reporting including but not limited to account opening, transaction processing and other banking services.
Optimise branch workflows to improve productivity and reduce errors....
Ensure best practice on wealth sales is being referred to peers and others
Ensure compliance with products and sales policies, procedures and guidelines set by the Bank and the relevant authorities are adhered and complied to at all times...
Ensure best practice on wealth sales is being referred to peers and others
Ensure compliance with products and sales policies, procedures and guidelines set by the Bank and the relevant authorities are adhered and complied to at all times...