Lead CDI, product UAT and feedback sessions and channel insights and data to product and technical teams on benefits and areas of improvement
Work collaboratively with Sales & Marketing to strengthen GTM and achieving commercial success (net POS growth)
Tasked with providing the department with process or sales improvement strategies. They will often work closely with subject matter experts, marketing teams or management to develop and implement plans.
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• Design, lead, and continuously improve the end-to-end Service Excellence training curriculum for clinical and non-clinical staff, from onboarding to advanced coaching programmes.
• Serve as the master facilitator and lead trainer for all service excellence workshops, classroom sessions, on-the-floor coaching, and train-the-trainer programmes.
• Build and certify a network of Service Excellence Champions and internal trainers across hospitals, equipping them to cascade training and sustain standards locally.
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