3,300+ Customer Experience Jobs in Wp Kuala Lumpur - September 2026

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Showing 3,301 jobs results for "customer experience" in Wp Kuala Lumpur

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Specialist, Customer Experience (Japanese Speaker) Specialist, Customer Experience (Japanese Speaker)

Klook

Undisclosed

Full Time

KL City

Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes ...

Posted

23 days ago

Senior Manager, Customer Experience Design Senior Manager, Customer Experience Design

MetLife

Undisclosed

Full Time

KL City

Plan and conduct user testing to ensure UX solutions meet regional standards
Oversee UX quality in production builds for implementation projects, collaborating with local and regional IT to ensure alignment with design specifications
Support creation of regional design assets—components, templates, and flows—based on the design system ...

Posted

23 days ago

Part-Time Customer Experience (CX) – Mandarin Speaker Part-Time Customer Experience (CX) – Mandarin Speaker

Aureas Media Sdn Bhd

Undisclosed

Part Time

KL City

Coordinate with the sales and operations team when required.
Update customer information and follow up on pending cases.
Ensure customers receive a positive and professional experience. ...

Posted

9 days ago

Customer Experience Operation Specialist Customer Experience Operation Specialist

Ant International

Undisclosed

Full Time

KL City

Act as a bridge between the service team and business/product/R&D teams, understanding product information and conducting service deployment.
Conduct service impact assessments for product launches, iterations, major events, business policies and rules, and other significant changes.
Design complete service solutions for user service requests and service journey. ...

Posted

a month ago

Team Leader, Customer Experience (Mandarin Speaker) Team Leader, Customer Experience (Mandarin Speaker)

Klook

Undisclosed

Full Time

KL City

Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
Proactively ask for and give feedback so communicating and coordinating with various departments to make positive change in the organization ...

Posted

23 days ago

Customer Experience Customer Success Specialist Customer Experience Customer Success Specialist

Cisco Systems

Undisclosed

Full Time

KL City

Monitor the overall health of customer environments considering cases, critical issues, outages and ongoing projects, and conduct diagnostic health checks as needed.
Advocate internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk’s internal organizations (technical support, services, sales, product development, product management, and executive leadership teams).
Proactively analyze customer issues and interactions to identify training and additional services needs, engage internal teams for delivery. ...

Posted

a month ago

Customer Experience Customer Success Specialist Customer Experience Customer Success Specialist

Cisco

Undisclosed

Full Time

KL City

Monitor the overall health of customer environments considering cases, critical issues, outages and ongoing projects, and conduct diagnostic health checks as needed.
Advocate internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk’s internal organizations (technical support, services, sales, product development, product management, and executive leadership teams).
Proactively analyze customer issues and interactions to identify training and additional services needs, engage internal teams for delivery. ...

Posted

a month ago

Senior Manager, Customer Experience Design Senior Manager, Customer Experience Design

MetLife

Undisclosed

Full Time

KL City

Plan and conduct user testing to ensure UX solutions meet regional standards
Oversee UX quality in production builds for implementation projects, collaborating with local and regional IT to ensure alignment with design specifications
Support creation of regional design assets—components, templates, and flows—based on the design system ...

Posted

a month ago

Customer Experience Specialist – BNPL (Non-voice, Japanese Speaking) Customer Experience Specialist – BNPL (Non-voice, Japanese Speaking)

TP

Undisclosed

Full Time

KL City

Recommend process and tool enhancements to improve operational efficiency.
Conduct product and competitor research to improve user experience and localization.
Ensure all cases are handled within defined SLA and quality standards. ...

Posted

22 days ago

Customer Journey - Experience Manager Customer Journey - Experience Manager

Maybank

Undisclosed

Full Time

KL City

Develop and enhance customer-centric cross-border propositions, including relocation solutions, mortgage offerings, and other tailored financial services.
Collaborate closely with Business, Digital, Operations, and Technology teams to improve onboarding, servicing, and digital customer experiences.
Leverage customer insights, feedback, and data analytics to identify opportunities for journey optimisation and proposition enhancement. ...

Posted

a day ago

Mandarin-speaking Customer Service Representative Mandarin-speaking Customer Service Representative

Wealth Mastery Academy

MYR3,000 - MYR4,200 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Collaborate with other departments to ensure customer satisfaction.
Provide product or service information to customers clearly and professionally.
Follow up with customers to ensure issues are fully resolved. ...

Mandarin Chinese Communication Skills

Posted

5 months ago

Mandarin-speaking Customer Support Representative Mandarin-speaking Customer Support Representative

Wealth Mastery Academy

MYR3,000 - MYR4,200 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Collaborate with other departments to ensure customer satisfaction.
Provide product or service information to customers clearly and professionally.
Follow up with customers to ensure issues are fully resolved. ...

Mandarin Chinese Communication Skills

Posted

5 months ago

Mandarin-speaking Customer Service Agent Mandarin-speaking Customer Service Agent

Wealth Mastery Academy

MYR3,000 - MYR4,200 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Collaborate with other departments to ensure customer satisfaction.
Provide product or service information to customers clearly and professionally.
Follow up with customers to ensure issues are fully resolved. ...

Mandarin Chinese Communication Skills

Posted

5 months ago

Mandarin-speaking Customer Support Agent Mandarin-speaking Customer Support Agent

Wealth Mastery Academy

MYR3,000 - MYR4,200 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Collaborate with other departments to ensure customer satisfaction.
Provide product or service information to customers clearly and professionally.
Follow up with customers to ensure issues are fully resolved. ...

Mandarin Chinese Communication Skills

Posted

5 months ago

Customer Service Representative - Mandarin Customer Service Representative - Mandarin

Wealth Mastery Academy

MYR3,000 - MYR4,200 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Collaborate with other departments to ensure customer satisfaction.
Provide product or service information to customers clearly and professionally.
Follow up with customers to ensure issues are fully resolved. ...

Mandarin Chinese Communication Skills

Posted

5 months ago

Head of Customer Service Hub, Malaysia Head of Customer Service Hub, Malaysia

Siemens

Undisclosed

Full Time

KL City

Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...

Posted

3 days ago

Guest Experience Supervisor - Courtyard By Marriott Kuala Lumpur City Center Guest Experience Supervisor - Courtyard By Marriott Kuala Lumpur City Center

Marriott International

Undisclosed

Full Time

KL City

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience. ...

Posted

2 days ago

Customer Success Manager Customer Success Manager

HitPay

Undisclosed

Full Time

KL City

Asia-Pacific. Tens of thousands of businesses use us to accept payments online and
in person, across Singapore, Malaysia, the Philippines and beyond.
This is a new role, and the first of its kind here. You will own the relationship ...

Posted

5 days ago

Project Manager #DC Project Manager #DC

Bureau Veritas

Undisclosed

Part Time

KL City

Familiarity with project delivery involving warehouse conversion, brownfield developments, industrial facility upgrades, fit-out works, commissioning, and operational readiness activities.
Sound understanding of construction project lifecycle, including design development, procurement, construction, testing & commissioning, handover, and close-out.
Knowledge of Malaysian construction practices, local statutory requirements, building regulations, authority approval processes, and applicable industry standards. ...

Posted

5 days ago

Project Manager #DC Project Manager #DC

Bureau Veritas

Undisclosed

Full Time

KL City

Familiarity with project delivery involving warehouse conversion, brownfield developments, industrial facility upgrades, fit-out works, commissioning, and operational readiness activities.
Sound understanding of construction project lifecycle, including design development, procurement, construction, testing & commissioning, handover, and close-out.
Knowledge of Malaysian construction practices, local statutory requirements, building regulations, authority approval processes, and applicable industry standards. ...

Posted

5 days ago

Customer Communication Application Customer Communication Application

Verinon Technology Solution

Undisclosed

Full Time

KL City

Position- Application analyst
Exp-3 yrs
Area- Customer Communication Management (CCM) ...

Posted

7 days ago

Customer Affairs Agent Customer Affairs Agent

Kris Business Hub Sdn. Bhd.

Undisclosed

Full Time

KL City

Providing timely and appropriate resolutions to ensure satisfactory closure
Managing expectations sensitively, de-escalating irate customers and seeking amicable solutions within reasonable limits
Flagging recurring passenger issues for review ...

Posted

7 days ago

Head of Customer Service Hub, Malaysia Head of Customer Service Hub, Malaysia

Siemens

Undisclosed

Full Time

KL City

Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...

Posted

8 days ago

Customer Success Manager Customer Success Manager

MongoDB

Undisclosed

Full Time

KL City

Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization ...

Posted

9 days ago

Customer Success Manager Customer Success Manager

MongoDB

Undisclosed

Full Time

KL City

Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization ...

Posted

10 days ago