2,200+ Customer Experience Jobs in Selangor - October 2026

Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...

Posted

22 days ago

CUSTOMER ENGAGEMENT EXECUTIVE CUSTOMER ENGAGEMENT EXECUTIVE

YLM CONSULTANCY

Full Time

Sungai Buloh

Strong communication and persuasive skills (English & Bahasa Malaysia).
Confident speaking over the phone with a positive, professional tone.
Basic computer skills (Microsoft Office / Excel). ...

Posted

22 days ago

Head of Customer Care - Credit Head of Customer Care - Credit

L'Oréal

Full Time

Petaling Jaya

Strong expertise in Customer Care and Credit Management within a fast-paced environment.
Proven People Leader capable of motivating and upskilling dynamic teams.
Strategic Thinker with an analytical approach to cash-flow, dispute resolution, and risk. ...

Posted

18 days ago

Omnichannel Manager – Adult Vx Omnichannel Manager – Adult Vx

GSK

Full Time

Petaling

Field force integration: Work closely with Sales leadership and field teams to integrate omnichannel plans with customer-facing execution, enable adoption of relevant tools and content, and use field insights to continuously improve customer journeys.
Performance optimization: Establish appropriate KPIs and dashboards to measure reach, engagement, conversion and channel effectiveness; translate performance insights into actions and continuously optimize customer journeys, channel mix and investment.
Cross-functional execution & governance: Lead cross-functional orchestration of omnichannel initiatives, campaigns and launches, ensuring timely execution, appropriate use of resources and adherence to GSK promotional, privacy, digital and governance requirements. ...

Posted

21 days ago

Head of CX Operations Excellence Head of CX Operations Excellence

Grab

Full Time

Petaling Jaya

Champion continuous improvement by leveraging data, industry benchmarks, and stakeholder feedback to evolve regional and country practices.
Own the forward-looking roadmap for these domains, anticipating where markets may face workforce, vendor, process, or performance constraints before they escalate.
Own end-to-end workforce optimization, including forecasting, capacity planning, and real-time service level management. ...

Posted

22 days ago

Customer Relations Manager AMEA Customer Relations Manager AMEA

Barry Callebaut Group

Full Time

Petaling Jaya

Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback. ...

Posted

a month ago

CX QA - Governance Specialist (VOC Analysis - Reporting) CX QA - Governance Specialist (VOC Analysis - Reporting)

CelcomDigi Berhad

Full Time

Petaling Jaya

Posted

a month ago

Assistant Operations Manager Assistant Operations Manager

Kumpulan Voir Sdn Bhd

Full Time

Balakong

Proficiency in communication and leadership skills essential for team management and collaboration.
Familiarity with maintaining quality standards and ensuring compliance with organizational policies.
Proactive problem-solving skills and the ability to work effectively under pressure are a must. ...

Posted

a month ago