Field force integration: Work closely with Sales leadership and field teams to integrate omnichannel plans with customer-facing execution, enable adoption of relevant tools and content, and use field insights to continuously improve customer journeys.
Performance optimization: Establish appropriate KPIs and dashboards to measure reach, engagement, conversion and channel effectiveness; translate performance insights into actions and continuously optimize customer journeys, channel mix and investment.
Cross-functional execution & governance: Lead cross-functional orchestration of omnichannel initiatives, campaigns and launches, ensuring timely execution, appropriate use of resources and adherence to GSK promotional, privacy, digital and governance requirements.
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Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
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Champion continuous improvement by leveraging data, industry benchmarks, and stakeholder feedback to evolve regional and country practices.
Own the forward-looking roadmap for these domains, anticipating where markets may face workforce, vendor, process, or performance constraints before they escalate.
Own end-to-end workforce optimization, including forecasting, capacity planning, and real-time service level management.
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Customer Service
Teamwork
Communication Skills
Time Management
Attention to Detail
Food Safety Knowledge
Cleaning and Sanitization
Food Handling
Communication
What We’re Looking For Fluent in English & Mandarin Strong communication and negotiation skills Sales-driven with a growth mindset Logistics experience is an advantage
Attractive salary + commission Career growth opportunities
Ready to take your sales career to the next level? Apply now!
Liaise with airlines, internal teams, and global agents to ensure seamless service
Ensure all shipments comply with SOPs, customs regulations, and client requirements
Are you passionate about logistics and thrive in a fast-paced environment? Join our team as an Air Freight Customer Service Executive and play a key role in ensuring smooth, timely, and efficient air freight operations for our valued clients.
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Gain exposure to basic CRM and reporting tasks that prepare you for supervisory roles.
Access a supportive environment with on-the-job coaching and chances to take on small ownership areas.
If you enjoy making someones day better with a clear answer or a friendly voice, you will fit right in working with us at Abitare Sdn Bhd. We are a retail team focused on approachable home products and straightforward service, and we value steady, helpful interactions with every customer.
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