700+ Customer Experience Jobs in Petaling - September 2026

Maintain good response time and customer satisfaction across online platforms.
Handle order-related matters including appointment arrangement, refund, and exchange processes.
Support and execute monthly promotional campaigns to improve sales performance. ...

Basic knowledge of Microsoft Excel PowerPoint

Posted

3 months ago

Graphic Design Specialist Graphic Design Specialist

PGH Group Trading Sdn Bhd

MYR3,500 - MYR5,500 Per Month

Full Time

Petaling Jaya, Selangor

Near Train Station

Collaborate with sales & marketing teams for campaign visuals.
Improve visual communication to support sales conversion.
Design sales kits, pitch decks, proposals, and marketing visuals. ...

Proficient in Adobe Illustrator Photoshop

Posted

3 months ago

Assistant Manager Trainee Assistant Manager Trainee

Black Canyon Restaurant

Up to MYR2,200 Per Month

Full Time

Petaling Jaya, Selangor

Near Train Station

Assist in crew scheduling, daily briefings, and on-the-job coaching
Handle customer feedback and complaints professionally
Support stock ordering, inventory checks, and basic cost control ...

Customer Service Team Leadership

Be an early applicant!

Posted

3 months ago

Customer Experience Specialist Customer Experience Specialist

MIDF

Full Time

Petaling Jaya

Monitor key performance indicators related to customer satisfaction and service metrics.
Advocate for the voice of the customer throughout the organization, influencing decisions and driving change to improve customer experiences.
Conduct regular customer surveys, interviews, and focus groups to gather insights and feedback. ...

Posted

4 days ago

Customer Experience Executive Customer Experience Executive

Brandt Business Services Sdn Bhd

Full Time

Petaling Jaya

Follow up with customers and assist with their requests or concerns.
Provide professional and friendly customer service.
Achieve assigned customer service and telemarketing targets. ...

Posted

8 days ago

Customer Experience Coordinator Customer Experience Coordinator

Adecco

Full Time

Petaling Jaya

• Monitor various communication channels including call centers, social media, and web inquiries, responding appropriately in a timely manner
Feedback Gathering & Issue Reporting
• Gather feedback from users and observe front-line issues (e.g., booking cancellation reasons) ...

Posted

12 days ago

Internship CUSTOMER EXPERIENCE - OPERATIONS INTERN Internship CUSTOMER EXPERIENCE - OPERATIONS INTERN

Snatch Park Bizsolutions Sdn Bhd

Internship

Petaling Jaya

Provide courteous, clear and professional customer service.
Parking Operations Support
Assist in monitoring daily car park operational matters. ...

Posted

11 days ago

Senior Brand - Customer Experience Executive Senior Brand - Customer Experience Executive

GKT Group

Full Time

Petaling Jaya

Ensure customer enquiries and service requests are handled professionally and within the established Service Level Agreement (SLA).
Recommend and implement initiatives to improve customer retention and overall service quality.
Develop customer engagement activities to strengthen long-term customer relationships. ...

Posted

12 days ago

APAC Customer Experience Leader, Operation - Transformation APAC Customer Experience Leader, Operation - Transformation

BAC Asia

Full Time

Petaling Jaya

Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time ...

Posted

2 days ago

APAC Customer Experience Leader, Operation - Transformation APAC Customer Experience Leader, Operation - Transformation

BAC Asia

Full Time

Petaling Jaya

Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time ...

Posted

16 days ago

Executive, Customer Experience (Sabahan-Sarawakian) Executive, Customer Experience (Sabahan-Sarawakian)

Vad Capital Sdn Bhd

Full Time

Petaling Jaya

Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions. ...

Posted

25 days ago

Customer Experience Deputy Senior Manager (Mandarin Speaker) Customer Experience Deputy Senior Manager (Mandarin Speaker)

ManpowerGroup

Full Time

Petaling Jaya

Manage contact centre team and back-office operations.
Drive service excellence, efficiency and compliance.
Partner with cross-functional teams on CX and business initiatives. ...

Posted

a month ago

Business Development Representative Business Development Representative

Triple A (M) Sdn Bhd

MYR3,000 - MYR5,600 Per Month

+Additional Compensation

Full Time

Fresh Graduates

Petaling, WP Kuala Lumpur

Near Train Station

Prepare and deliver compelling sales proposals and quotations, negotiating terms and closing deals to achieve sales targets.
Collaborate with the sales team and other departments to ensure seamless customer service and support throughout the sales process.
Maintain accurate records of sales activities, customer interactions, and sales forecasts using CRM software. ...

Product Knowledge Sales Strategy

Posted

5 months ago

Sales Representative Sales Representative

Triple A (M) Sdn Bhd

MYR3,000 - MYR5,600 Per Month

+Additional Compensation

Full Time

Fresh Graduates

Petaling, WP Kuala Lumpur

Near Train Station

Prepare and deliver compelling sales proposals and quotations, negotiating terms and closing deals to achieve sales targets.
Collaborate with the sales team and other departments to ensure seamless customer service and support throughout the sales process.
Maintain accurate records of sales activities, customer interactions, and sales forecasts using CRM software. ...

Product Knowledge Sales Strategy

Posted

5 months ago

Customer Innovation - Consulting Partner Customer Innovation - Consulting Partner

Roche

Full Time

Petaling Jaya

Proactively drives for continuous improvement and simplification of processes across the Digital IT support spectrum & get the good practices for Digital Solutions implementations
Able to analyze data generated from digital solutions and provide insights/action recommendations from the data analysis
Deliver consultancy services to the customers by providing the brief, reviewing the draft or drafting proposals and providing input ...

Posted

3 days ago

CX QA - Governance Specialist (VOC Analysis - Reporting) CX QA - Governance Specialist (VOC Analysis - Reporting)

CelcomDigi

Full Time

Petaling Jaya

Analyse customer feedback data to identify trends, root causes, pain points and opportunities for customer experience improvement.
Develop dashboards, reports and executive presentations that translate customer insights into actionable business recommendations.
Facilitate VOC governance forums and collaborate with business stakeholders to drive accountability and continuous improvement initiatives. ...

Posted

2 days ago

Manager, Customer Success Manager, Customer Success

CTOS

Full Time

Petaling Jaya

Conduct regular performance reviews, coaching sessions and team discussions to identify areas for improvement.
Build a high-performance, collaborative and customer-focused team culture.
Support the team in managing complex customer situations and provide guidance on appropriate solutions and escalation approaches. ...

Posted

4 days ago

Customer Partner Customer Partner

Roche

Full Time

Petaling Jaya

Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities ...

Posted

13 days ago

Customer Partner Customer Partner

Roche

Full Time

Petaling Jaya

Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
Understand the customers’ working / communication styles and flex one’s style to adapt to that ...

Posted

14 days ago

Service Excellence - Governance Specialist Service Excellence - Governance Specialist

CelcomDigi

Full Time

Petaling Jaya

Ensure processes remain aligned with business requirements.
Agent Guide & Knowledge Governance
Govern agent guides, procedures and knowledge articles. ...

Posted

14 days ago

Guest Experience Expert Guest Experience Expert

Marriott International

Full Time

Petaling

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. ...

Posted

15 days ago

Guest Experience Expert Guest Experience Expert

Sheraton Hotels & Resorts

Full Time

Petaling Jaya

Posted

15 days ago

Head of Customer Care - Credit Head of Customer Care - Credit

L'Oréal

Full Time

Petaling Jaya

Strong expertise in Customer Care and Credit Management within a fast-paced environment.
Proven People Leader capable of motivating and upskilling dynamic teams.
Strategic Thinker with an analytical approach to cash-flow, dispute resolution, and risk. ...

Posted

12 days ago