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100+ Customer Experience Jobs in Federal Territory - September 2026 - High Salaries
Showing 188 jobs results for
"customer experience"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Create flow charts, presentations, standard operating procedures, and supporting documentation for the implementation of improvement projects
- Contribute to critical project management phases such as project planning, stakeholders communication, and improvement execution
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress ...
Posted
18 days ago
Undisclosed
KL City
- Develop and maintain deep trust-based customer relationships with diverse partners and customers through proactive engagement on complex customer issues, creating a culture of collaboration at pace across internal interfaces.
- Analyze customer service issues together with the Customer Experience Team Lead and implement service level improvements through data analysis and insights and conduct root cause analysis on complex, repetitive and common issues that reoccur, turning customer feedback and pain points into meaningful solutions and outcomes.
- Deploy customer experience improvement areas with team members and customers to improve established practices and policies. ...
Posted
24 days ago
Undisclosed
KL City
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes ...
Posted
25 days ago
DREAMS LANGUAGE ACADEMY
MYR3,500 - MYR4,000 Per Month
KL City
- Conduct regular check-ins, reviews, and performance feedback
- Lead and coordinate Education support operations and sensei support
- Assign, monitor, and follow up on tasks within the Education team ...
Posted
a month ago
AJOICE INTERNATIONAL SDN BHD
MYR3,500 - MYR5,500 Per Month
KL City
- Create engaging content for TikTok, Instagram, Facebook, and other platforms.
- Shoot and edit short-form videos, photos, Reels, and TikToks.
- Appear on camera and represent the brand professionally. ...
Posted
a month ago
Undisclosed
KL City
- Monitor the overall health of customer environments considering cases, critical issues, outages and ongoing projects, and conduct diagnostic health checks as needed.
- Advocate internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk’s internal organizations (technical support, services, sales, product development, product management, and executive leadership teams).
- Proactively analyze customer issues and interactions to identify training and additional services needs, engage internal teams for delivery. ...
Posted
a month ago
Undisclosed
KL City
- Recommend relevant add-on services or packages based on customer needs — without hard selling or giving
- medical advice.
- Respond to WhatsApp/phone enquiries and convert suitable leads into appointments or purchases. ...
Posted
23 days ago
MYR4,500 - MYR5,500 Per Month
KL City
- Expected Joining: Mid-October to November 2026
- Salary: RM5,000++ (Negotiable based on relevant experience)
- Working Hours: 24/7 rotational shift ...
Posted
a month ago
Undisclosed
KL City
- Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
- Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
- Proactively ask for and give feedback so communicating and coordinating with various departments to make positive change in the organization ...
Posted
25 days ago
Undisclosed
KL City
- Lead design and discovery activities, including facilitating workshops to identify pain points, opportunities and develop user-centric experience improvements
- Design future-state operating models, business processes and transformation roadmaps
- Collaborate effectively across EY teams and with client stakeholders to deliver quality outcomes within agreed timelines ...
Posted
22 days ago
Undisclosed
KL City
- Ensure transaction accuracy, operational efficiency, and compliance with regulatory and internal requirements.
- Lead, coach, and develop a team of Assistant Managers, Associates, and support staff.
- Monitor team performance and productivity to ensure workload is effectively managed. ...
Posted
24 days ago
Undisclosed
KL City
- Anticipate customer needs proactively — flag risks, gaps, and opportunities before customers have to raise them.
- Act as the primary point of contact for VIP customers, giving them dedicated, high-touch attention; support other customer escalations as needed.
- Work with Product, Marketing, and Operations to feed customer insights back into the business. ...
Posted
25 days ago
Undisclosed
KL City
- Develop and enhance customer-centric cross-border propositions, including relocation solutions, mortgage offerings, and other tailored financial services.
- Collaborate closely with Business, Digital, Operations, and Technology teams to improve onboarding, servicing, and digital customer experiences.
- Leverage customer insights, feedback, and data analytics to identify opportunities for journey optimisation and proposition enhancement. ...
Posted
25 days ago
Tier 2 Customer Service Specialist (AI Experience is Needed) Tier 2 Customer Service Specialist (AI Experience is Needed)
Transcosmos Malaysia Sdn Bhd
MYR5,000 - MYR6,000 Per Month
- Make or recommend accountable decisions involving refunds, replacements, reshipments, delivery exceptions and order cancellations.
- Handle resistant or emotionally escalated customers professionally.
- Provide customers with clear, practical and actionable resolutions. ...
Posted
15 days ago
Undisclosed
KL City
- Assist in supervising and training of staff.
- Liaising with bank personnel/System Support/IT in handling Collections related processes and electronic payment system including system/servicing issues, service/system enhancement & other operational matter.
- To handle New Business Easipay forms, processing billings, updating tracking and reply to emails. ...
Posted
13 days ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
3 days ago
MYR3,000 - MYR3,800 Per Month
KL City
- Role Purpose
- As a Client Relations Executive (Personal Health Concierge), you take over the client relationship the moment a booking is confirmed and you own it end-to-end for a dedicated book of roughly one hundred clients. Specifically, you are responsible for guiding each client through what to expect at the clinic and what to prepare beforehand, coordinating and confirming their appointments, following up after every service for feedback and continued engagement, stepping in for service recovery whenever something goes wrong, and proactively identifying opportunities for repeat and additional service. This is the role that turns a first booking into a long-term client relationship, and it directly drives client satisfaction, retention and lifetime value.
- What You Will Be Responsible For: ...
Posted
4 days ago
Undisclosed
KL City
- Coach merchants on attracting diners, increasing repeat visits, and building loyalty using our suite (Reservations, Ordering, Payments, Rewards, Marketing)
- Coach merchants on proven strategies to attract diners, increase repeat visits, and build loyalty
- Proactively identify where merchants are underutilising features and guide them toward full adoption ...
Posted
4 days ago
Undisclosed
KL City
- Prepare research findings for the CEO Transformation Office to influence high-level decisions.
- Oversee the close-looping process to ensure customer feedback is addressed by internal teams.
- Collaborate with departments to implement action plans and remediate systemic issues. ...
Posted
6 days ago
Undisclosed
KL City
- Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
- Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
- Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...
Posted
11 days ago
Undisclosed
KL City
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization ...
Posted
12 days ago
Undisclosed
KL City
- Restock supplies in both work and customer areas as needed, and inform management when inventory levels are low.
- Comply with all health and safety regulations and company standards.
- Handle customer inquiries and complaints professionally, resolving issues when possible and referring matters to managers when necessary. ...
Posted
13 days ago
Undisclosed
KL City
- PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience. ...
Posted
13 days ago
MYR3,300 - MYR4,500 Per Month
KL City
- Work closely with the team to rectify and improve customer service guidelines and the fulfillment process.
- Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions were taken on shoppers inquiries ...
Posted
17 days ago
Undisclosed
KL City
- Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
- Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
- Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...
Posted
18 days ago
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