A Customer Service Officer (CSO) is responsible for ensuring customer satisfaction and efficient service delivery by handling customer enquiries, resolving issues, and maintaining accurate records. The key roles and responsibilities include:
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Comprehensive Training: We provide full onboarding and continuous training to ensure our team maintains our industry-leading management standards.
Performance-Based Rewards: Your earning potential is directly tied to your performance—earn higher rewards as you successfully manage and oversee more precincts.
Minimum 2 years of experience in a Customer Service/Customer Care or Call Centre environment preferable in English.
Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided in English.
Process, update, and maintain customer accounts and records accurately in the SAP system.
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Minimum 2 years of experience in a Customer Service/Customer Care or Call Centre environment preferable in English.
Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided in English.
Process, update, and maintain customer accounts and records accurately in the SAP system.
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Work with relevant departments to investigate and resolve complaints, following up on corrective actions to ensure timely closure.
Handle and process customer sample requests, coordinate sample preparation, track and update customers on status, and maintain records of samples dispatched.
Follow up with customers on payment status as needed.
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