Own a customer's case end-to-end across email, chat, and phone.
Resolve most cases independently using judgment and product and policy knowledge, consulting on the right resolution path for non-standard scenarios and escalating compliance breaches early.
Anticipate what the customer needs next and pre-empt issues rather than reacting, navigating multiple tools and systems fluently to deliver a personalised, joined-up service experience.
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Own a customer's case end-to-end across email, chat, and phone.
Resolve most cases independently using judgment and product and policy knowledge, consulting on the right resolution path for non-standard scenarios and escalating compliance breaches early.
Anticipate what the customer needs next and pre-empt issues rather than reacting, navigating multiple tools and systems fluently to deliver a personalised, joined-up service experience.
...
Coordinate with relevant stakeholders throughout the pre-contract process to ensure requirements are clearly understood and appropriately documented.
Facilitate effective communication between Procurement, Business Owners, vendors, consultants and other stakeholders while maintaining professionalism and integrity.
Coordinate and monitor the preparation and issuance of contractual documents, including:
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Willingness to support night shifts, weekends, and public holidays when operation needs, especially during peak eCommerce campaign periods.
Overtime compensation will be provided for night shifts and public holiday work arrangement.
Willing to work on rotating shifts, including weekends (will provide additional allowance when is required to work). Strong problem-solving and analytical skills, with a keen eye for detail.
...
Willingness to support night shifts, weekends, and public holidays when operation needs, especially during peak eCommerce campaign periods.
Overtime compensation will be provided for night shifts and public holiday work arrangement.
Willing to work on rotating shifts, including weekends (will provide additional allowance when is required to work). Strong problem-solving and analytical skills, with a keen eye for detail.
...