Collaborate with internal stakeholders, external partners and technology providers to deliver impactful and scalable solutions that support Changi Airport's customer experience and service excellence objectives.
To respond in a friendly, professional and timely manner to all customer/channels/touchpoints/branches enquiries to company via telephone, email, web, social networking or written communication;
Familiarise yourself with in-house tools that will help with the analysis and be able to communicate the insights in a clear, concise manner. It is important to have an analytical, curious mind to see beyond what the data is showing at first glance. You will be utilising GenAI-related tools for insights, familiarity with prompting will be an advantage.
Build and manage effective relationships with stakeholders and vendors to ensure successful project delivery, alignment of business requirements, and achievement of project objectives.