Strong understanding and actual management skill of various system development, system integration, implementation lifecycle (SDLC) and Data Migration (Optional)
Ability to lead, manage and work effectively with various teams of people across the organization to achieve the objectives of the project
Ability to quickly grasp complex business and system processes
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• Oversee end-to-end development lifecycle, covering requirements gathering, solution design, development, testing, and deployment as well as maintenance.
• Understand the government procurement policy and advise application teams on meeting such policies while enabling systems needs to be met.
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Manage promotion and rewards fulfilment for assigned campaigns, coordinating with internal stakeholders and vendors to ensure accurate and timely delivery.
Lead in campaign reporting by tracking, monitoring and sharing insights on retention/conservation outcomes, key success metrics, and quarterly objectives; surface optimization opportunities and recommended actions.
Leverage Marketing Automation (CEP) to deploy and optimize lifecycle journeys (e.g., onboarding, engagement, renewal,win-back) in partnership with channel stakeholders where applicable.
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Cross-Department Collaboration: Collaborate closely with the Communications, Customer Relations Centre and E-commerce teams to facilitate omnichannel client invitations in in-store activation, ensuring a comprehensive 360-degree engagement experience for clients
Data Management: Maintain and update client databases to ensure accurate and up-to-date information
Feedback Collection: Engage with CX and retail team to gather feedback post-events and assist in implementing improvements based on insights
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