Take ownership of Salesforce business performance from both revenue and project delivery perspectives, including driving pipeline and sales opportunities, overseeing project execution, and ensuring successful delivery outcomes.
Manage customer experience and service operations, overseeing enquiries, complaints, feedback, refunds and delivery issues while ensuring consistent service standards and SLA compliance.
Segmentation & Data Analysis: Develop customer segments using CRM data and monitor key metrics, including repeat purchase rate, retention cohorts, customer lifetime value (CLV), and weekly campaign performance.