Customer ServiceAttend to customer enquiries.Provide accurate information on product.Understand customer and product requirements and recommend suitable products where appropriate.Handle customer complaints, feedback, returns, exchanges, and after-sales matters professionally.Follow up on customer enquiries and unresolved issues until proper resolution.
Sales & Retail SupportSupport retail sales by actively assisting customers and promoting suitable products and promotions.Recommend relevant products based on customer needs and preferences.Assist with order processing, payment coordination, product reservations, and delivery arrangements.Maintain good product knowledge and frequently purchased products.Support sales targets and customer retention initiatives.
Order & Operations CoordinationCoordinate with warehouse, purchasing, delivery, and relevant departments to ensure orders are processed accurately and on time.Monitor product availability and highlight stock issues or fast-moving products to the relevant team.Assist in checking orders, pricing, promotions, and product information before confirming with customers.Maintain accurate records of customer enquiries, orders, complaints, and follow-up actions.
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In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities