Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.
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Maintain accurate records of recovery activities, payment arrangements and case developments in internal systems.
Coordinate with internal stakeholders and relevant parties to facilitate the resolution of outstanding accounts and collection matters.
Support credit control operations, reporting and administrative activities while ensuring cases are handled in accordance with established procedures.
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