Memastikan pertanyaan pelanggan dihadiri dan isu diselesaikan tepat pada masanya dan profesional.
Membangunkan dan mengekalkan dokumentasi untuk semua strategi pengumpulan, termasuk prosedur, dasar dan garis panduan.
Bekerjasama dengan pasukan rentas fungsi, termasuk operasi, risiko, pematuhan dan kewangan untuk memastikan aktiviti pengumpulan sejajar dengan matlamat syarikat.
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Resolve Disputes: Address and resolve payment disputes or concerns in a professional manner, providing clear information and solutions to the debtor.
Compliance: Ensure all debt collection activities comply with federal, state, and company regulations, including the Fair Debt Collection Practices Act (FDCPA).
Collaboration: Work closely with the collections team and other departments to achieve overall business objectives and contribute to improving collection processes.
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Resolve Disputes: Address and resolve payment disputes or concerns in a professional manner, providing clear information and solutions to the debtor.
Compliance: Ensure all debt collection activities comply with federal, state, and company regulations, including the Fair Debt Collection Practices Act (FDCPA).
Collaboration: Work closely with the collections team and other departments to achieve overall business objectives and contribute to improving collection processes.
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