Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.
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Identifies disputes causing delay in payment and deals with it effectively and in a timely manner. Investigate any unallocated cash or open items promptly.
Escalates issues and contacts internal personnel to encourage resolution. Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency/ billing issues on allocated accounts.
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