General Business Operations: Support management in coordinating daily operational matters. Assist with internal communication and coordination between departments. Perform other reasonable administrative and business support duties as assigned by management.
Manage and optimize TikTok Live operations, including host briefing, sales mechanics, and live performance tracking; provide strategic recommendations to improve conversion.
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.