Provide timely case updates and resolutions to customers while maintaining professionalism and compliance with company policies and service standards.
Ensure complaint resolution is delivered within the agreed Turnaround Time (TAT) while balancing customer satisfaction and company interest.
Conduct thorough investigation of complaint cases by coordinating with relevant departments including Sales, Aftersales, Technical, Dealer Network, and Legal Department.
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Onboarding & Operations Support: Coordinate the administrative onboarding process for new accounts, liaising between internal teams (billing, legal, product) to deliver seamless client setups.
Research & Task Tracking: Conduct background research on existing client accounts ahead of strategy calls and systematically track follow-up action items through to execution.
Currently pursuing or recent graduate in Business Administration, Management, Marketing, or a related field.
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Orchestrate Cross-Functional Support: Lead and collaborate with internal partners across Medical Affairs, Access, and Customer Experience teams to deliver cohesive, end-to-end solutions
Activate Educational Initiatives: Design and execute customer engagement events, scientific programs, and digital activation activities to drive adoption of healthcare innovations
Champion Sustainable Operations: Manage allocated operational budgets responsibly while embedding agile methodologies and digital tools into daily customer engagement
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Reach out to potential clients on a cyclical basis to inform them about our latest products and services.
Services existing accounts and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales leads.
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Your Opportunity Starts Here.Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Maintain records of all buying/sourcing and prospecting activities including closed sales and follow-up activities.
Ensure smooth delivery of order from/to supplier site
This is more than a purchasing role — you will be involved in scrap metal sourcing, supplier development, price negotiation, market intelligence and business growth.
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Maintain records of all buying/sourcing and prospecting activities including closed sales and follow-up activities.
Ensure smooth delivery of order from/to supplier site
This is more than a purchasing role — you will be involved in scrap metal sourcing, supplier development, price negotiation, market intelligence and business growth.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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We are seeking a highly motivated and detail-oriented Finance Executive to join our dynamic finance team in the logistics industry. The ideal candidate will have strong accounting skills, excellent attention to detail, and the ability to manage day-to-day financial operations in a fast-paced environment. This role involves full account management, customer collection, and supplier payment processes to support the company’s financial health.
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