Sustainability Storytelling: Assist in drafting narratives for our ESG and sustainability initiatives, keeping our messaging clear and aligned with our goals.
A Degree in Journalism, Mass Communication, Marketing, or an equivalent field.
A minimum of 1 - 5 years of professional experience in corporate communications, PR, media, or corporate reporting.
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Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience.
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SLA Governance & Compliance: Define and enforce SLA frameworks, ensuring adherence to response time, MTTR, and service availability commitments.
Performance & Continuous Improvement: Drive service improvement initiatives based on analytics, focusing on MTTR reduction, CSAT enhancement, and operational efficiency.
Cross Functional Collaboration: Work closely with Sales, Product, Engineering, and NetCo teams to align delivery feasibility, technical design, and customer commitments.
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Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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Human Resource & Administration Executive Gomatsu Ventures Sdn. Bhd. Location: Hospital Sultan Idris Shah Serdang, Selangor Job Summary We are seeking a proactive and organised Human Resource & Administration Executive to support the day-to-day HR and administrative functions at our Hospital Serdang site. The successful candidate will manage employee records, attendance, payroll preparation, recruitment, staff documentation, and general office administration while ensuring compliance with company policies and labour regulations. Key Responsibilities - Manage employee attendance, leave records, overtime, and payroll preparation. - Handle recruitment activities, including job postings, interview scheduling, onboarding, and employee documentation. - Prepare employment contracts, confirmation letters, warning letters, and other HR-related documents. - Maintain accurate employee personnel files and HR records. - Monitor staff discipline and ensure compliance with company policies and SOPs. - Coordinate staff orientation, training, and performance evaluation. - Liaise with government agencies such as EPF, SOCSO, EIS, and other relevant authorities when required. - Prepare HR reports, manpower reports, and monthly administrative reports. - Manage office administration, filing systems, stationery, and operational documentation. - Support the Operations Manager and management team with administrative and HR-related tasks. - Assist in coordinating staff welfare activities and employee engagement programmes. - Perform any other duties assigned by management. Requirements - Diploma or Degree in Human Resource Management, Business Administration, or a related field. - Minimum 1–2 years of experience in Human Resources and Administration. - Knowledge of Malaysian Employment Act and HR practices is an advantage. - Proficient in Microsoft Office (Excel, Word, Outlook). - Strong communication, organisational, and problem-solving skills. - Able to work independently, maintain confidentiality, and handle multiple tasks efficiently. - Experience in the healthcare, hospital, or food service industry is an added advantage. Benefits - EPF, SOCSO & EIS - Annual Leave & Medical Leave - Training and career advancement opportunities - Supportive working environment Location: Hospital Sultan Idris Shah Serdang, Selangor Interested candidates are encouraged to apply via Indeed or email their resume to: [email protected]
Human Resource & Administration Executive Gomatsu Ventures Sdn. Bhd. Location: Hospital Sultan Idris Shah Serdang, Selangor Job Summary We are seeking a proactive and organised Human Resource & Administration Executive to support the day-to-day HR and administrative functions at our Hospital Serdang site. The successful candidate will manage employee records, attendance, payroll preparation, recruitment, staff documentation, and general office administration while ensuring compliance with company policies and labour regulations. Key Responsibilities - Manage employee attendance, leave records, overtime, and payroll preparation. - Handle recruitment activities, including job postings, interview scheduling, onboarding, and employee documentation. - Prepare employment contracts, confirmation letters, warning letters, and other HR-related documents. - Maintain accurate employee personnel files and HR records. - Monitor staff discipline and ensure compliance with company policies and SOPs. - Coordinate staff orientation, training, and performance evaluation. - Liaise with government agencies such as EPF, SOCSO, EIS, and other relevant authorities when required. - Prepare HR reports, manpower reports, and monthly administrative reports. - Manage office administration, filing systems, stationery, and operational documentation. - Support the Operations Manager and management team with administrative and HR-related tasks. - Assist in coordinating staff welfare activities and employee engagement programmes. - Perform any other duties assigned by management. Requirements - Diploma or Degree in Human Resource Management, Business Administration, or a related field. - Minimum 1–2 years of experience in Human Resources and Administration. - Knowledge of Malaysian Employment Act and HR practices is an advantage. - Proficient in Microsoft Office (Excel, Word, Outlook). - Strong communication, organisational, and problem-solving skills. - Able to work independently, maintain confidentiality, and handle multiple tasks efficiently. - Experience in the healthcare, hospital, or food service industry is an added advantage. Benefits - EPF, SOCSO & EIS - Annual Leave & Medical Leave - Training and career advancement opportunities - Supportive working environment Location: Hospital Sultan Idris Shah Serdang, Selangor Interested candidates are encouraged to apply via Indeed or email their resume to: [email protected]
Establish and maintain regular communication with MITI, MIDA, Ministry of Transport and other Malaysian government departments
Build and maintain long-term, stable communication channels with key Malaysian government authorities, including MITI, MIDA, Ministry of Transport and other relevant bureaus, establish sustainable government relations.
Monitor and interpret local industrial, taxation, labor and automotive access policies, update policy changes timely
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Good technical knowledge (on processing, laboratory methods, food science, food regulations, statistics and an in-depth knowledge of Nestle Specific QA Competencies) as well as leadership and people management skills.
Strong problem analysis and troubleshooting skills
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