Books For A Better World Sdn. Bhd. (BFBW) is a for-profit social enterprise founded in 2022 with a mission to promote literacy and reduce book waste. We operate multiple second-hand bookstores and book corners across the Klang Valley, run community literacy programmes, partner with local organisations, and maintain donation boxes for used books. Every book sold or donated helps build a more literate and sustainable community.
We are looking for an Operations Assistant to get their hands dirty and help keep our day-to-day book movements running smoothly.
Heavy Lifting & Sorting: Pack, sort, label, load, and unload boxes of books. Think of it as a gym membership that pays you....
Define develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
Review HRSSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HRSSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model....
Manage all pre-order planning activities, including requisition planning, scheduling, and readiness reviews.
Expedite open purchase orders and coordinate with suppliers and procurement teams to support timely order confirmation and delivery.
Monitor and coordinate material movement activities, including inbound shipments, logistics planning, customs clearance, and site delivery readiness....
Market Intelligence & Data Management: Build and maintain critical data on market trends, customer profiles by industry/application, competitor analysis, and product catalog distribution.
Budgeting & Cost Control: Prepare and manage budgets for sales, advertising, and promotions (A&P), including product catalogs, brochures, and exhibition setups (booth design, samples, gifts).
Distribution & Networking: Expand distribution networks, establish new dealer channels, and build strong public relations with industry stakeholders....
Develop and implement local go-to-market strategies, sales strategies, and customer-specific strategies for assigned accounts to ensure the consistent achievement of commercial goals
Monitor team Key Performance Indicator (KPI) achievement, conducting regular performance reviews to provide structured feedback on achievements, performance gaps, and areas for improvement
Identify the short-term business needs and objectives of key customers, developing and proposing proactive business solutions that span the full demand and supply chain...
Deliver value-added and seamless event experiences for organisers and attendees, ensuring adherence to established service quality standards.
Prepare regular reports, conduct data analysis, and provide actionable recommendations to management on the overall workplace event programme and daily operations.
Ensure all event operations, policies, and procedures are established, implemented, and compliant with relevant SOPs. Develop and update policies and SOPs as required....
Develop Sales Strategies and Account Plans: Create and execute territory and account plans, monitor sales pipelines, prepare accurate forecasts, and implement strategies to achieve sales objectives.
Collaborate with Internal and External Stakeholders: Work closely with presales consultants, technology vendors, implementation teams, and business partners to deliver tailored solutions and ensure a seamless customer experience.
Represent the Company and Drive Customer Success: Promote the company's products and services at industry events, exhibitions, and conferences while preparing quotations, presentations, negotiating commercial terms, addressing customer concerns, and ensuring high levels of customer satisfaction....
Maintain records of all buying/sourcing and prospecting activities including closed sales and follow-up activities.
Ensure smooth delivery of order from/to supplier site
This is more than a purchasing role — you will be involved in scrap metal sourcing, supplier development, price negotiation, market intelligence and business growth....