Coordinate and support daily office operations to ensure a smooth workflow and effective service delivery.
Provide administrative and operational support to management while collaborating with other departments to meet business requirements and support special projects.
Maintain accurate customer records and ensure all documentation is properly filed and updated in accordance with company procedures.
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Control, evaluate, and report risks and opportunities identified through thorough reviews of unbilled items, shipment corrections, and invoice corrections, implementing necessary interventions to mitigate them.
Improve the quality, efficiency, and effectiveness of finance and services through process improvements, automation, and standardization, aiming to optimize working capital, minimize transactional costs, and manage bad debt exposure.
Establish and maintain strategic relationships with Global and Regional and Finance teams to address customer issues and ensure timely payment collection.
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Steer the build activities and manage all IT projects ensuring the quality, content, costs and deadlines.
Guarantee the operational stability & efficiency.
Guarantee the operational efficiency and Service Level Agreements of the technology and infrastructure running under his/her domains and ensure that the necessary evolutions are recommended and implemented.
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Manage all pre-order planning activities, including requisition planning, scheduling, and readiness reviews.
Expedite open purchase orders and coordinate with suppliers and procurement teams to support timely order confirmation and delivery.
Monitor and coordinate material movement activities, including inbound shipments, logistics planning, customs clearance, and site delivery readiness.
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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