Partnering with Commercial Excellence and business leaders to incorporate market trends, competitive intelligence, reimbursement dynamics, and customer insights into financial planning
Supporting portfolio investment decisions and resource allocation to maximize business growth, profitability, and return on investment
Collaborating with Supply Chain and commercial partners to support demand planning, inventory management, and Integrated Business Planning (IBP) processes
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Monitor key performance ratios, inform timely on any unexpected issue impacting potentially the financial performance of the Country and Area, identify areas of improvement in business and propose/implement corrective actions.
Collaborate with BPO to ensure a smooth relationship and a seamless delivery of the in-scope finance activities.
Coordinate core HR operations, including onboarding, employee movements, confirmation, performance management, and other employee lifecycle activities. Provide advisory and coordinate payroll-related matters with employees and management, while ensuring timely submission of payroll inputs to PMB HR for payroll processing.
Manage day-to-day employee and industrial relations matters by serving as the first point of contact for employee concerns, grievances, disciplinary issues, and workplace conflicts. Facilitate resolution at the business level where appropriate, and escalate complex or high-risk ER/IR matters to PMB HR for specialist advice and intervention.
Continuously monitor adherence of HR policies, practices, and employment matters with applicable labour legislation, regulatory requirements, company policies, and shareholders' governance requirements.
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Respond promptly and professionally to client emails, calls, and messages.
Manage client account enquiries and assist with membership or class-related matters.
Ensure the Yoga and Pilates studio rooms and common areas are kept clean, sanitized, neat, and tidy in between classes — maintaining an immaculate environment at all times.
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Handle B2B/dealer marketing, including campaigns and resources for spas, salons, aestheticians and dealers, plus helping develop a professional resource platform similar to PevoniaPro.
Improve website marketing and customer experience, including landing pages, product finders, skin quizzes, customer journeys, calls-to-action and conversion-focused improvements.
Manage e-commerce and digital marketing across Shopee, Lazada, TikTok Shop, websites and social media, while monitoring sales, traffic, conversion, AOV and product performance.
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