Manage and respond promptly to queries received via email, phone, and in-person visits, ensuring accurate information is provided regarding SMU's undergraduate programmes and admissions processes.
Work with the OAFA UG team on processing and verify a wide range of standardised English proficiency test scores (e.g., SAT, IELTS, TOEFL, ACT, PET, C1 Advanced), ensuring timely and accurate data entry into the admissions system.
Scholarship & Leadership Development: Administer sponsorship applications, bond tracking, and panel secretariats while coordinating leadership pathways and supervisory development series.
Act as the escalation point for complex MOM matters, Fair Consideration Framework (FCF) compliance, and work pass appeals to resolve issues effectively
Analyse changes in capital ratios, risk-weighted assets and capital requirements, while monitoring regulatory developments and assessing their impact on capital planning and reporting.