Partner with business owners and technology teams to ensure solution requirements are understood, validated and implemented effectively across impacted systems
Partner with business owners and technology teams to ensure solution requirements are understood, validated and implemented effectively across impacted systems
Proactive Renewal & Termination Handling: Collaborate pro-actively with internal business units, procurement, and external partners well in advance of contract expiration dates to execute timely renewals, renegotiations, or formal termination procedures.
Online Service Support and Setup: Support and proactively encourage uptake and utilization of online services. Act as first level support for system interface issues and errors. Provide guidance to customers for online system navigation. Assist in online services registration for system-to-system setup with existing customers. Assist to set up new user and amend existing user details in online system.
Partner with business owners and technology teams to ensure solution requirements are understood, validated and implemented effectively across impacted systems
Partner with business owners and technology teams to ensure solution requirements are understood, validated and implemented effectively across impacted systems
Provide additional coverage for phones, order entry, and other duties typically handled by Customer Service Professionals to help with overflow. Includes Region Support for BU within SFDC.
Responsible for retaining and salvaging customer by proactively identifying and addressing customer concerns, negotiating retention strategies, and implementing initiatives to reduce churn.