Track, monitor and analyse key operational and service performance indicators to identify trends, benchmark performance, and drive continuous process improvements and service enhancements.
Drive scheme initiatives from policy to implementation — You will manage end-to-end delivery of payment scheme projects. A significant part of this is stakeholder management: aligning banks, payment service providers, and merchants on scheme changes (e.g. bringing acquirers and issuers around a common QR interoperability standard), and resolving competing commercial and policy interests to reach outcomes that work for the ecosystem.
Collaborate with Finance stakeholders, business users, IT teams and implementation partners to translate business requirements into practical system solutions and process improvements.
Work with FM Project IC, Legal, Finance and FM Contractor to review on all Contractual, Commercial and Financial matters for new VE prior finalised for endorsement and formalisation to a SA.
Proactively plan and initiate joint collaborations with tenants and garner participation for mall's programs and CapitaLand various initiatives to drive sales
Assist in the implementation of the Asset Enhancement Initiatives, renovation works carried out by tenants and operational support for the promotional activities of the mall