Lead Management & Follow-up: Respond to inquiries (phone, internet, walk-in) promptly, manage the CRM system, and follow up with prospective and past customers to secure repeat business.
Transaction Management: Assist customers with credit applications, explain financing/leasing options, and ensure all paperwork is completed accurately.
Vehicle Delivery: Manage the final delivery process, ensuring the vehicle is pristine and the customer understands all features.
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Cultivate repeat business by building and maintaining strong, loyal client relationships, following up on potential sales, and ensuring a high rate of return clients
Assist clients in selecting products that meet their needs, preferences, and lifestyle
Deliver personalised, high-touch service to each client, ensuring a memorable and luxurious shopping experience
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Drive conversion by guiding homeowners from consultation stage to project confirmation.
Build and maintain good relationships with clients through professional consultation and ensure great customer experience through their renovation journey.
Stay updated on industry trends, home renovation, and practical interior solutions that add value to properties.
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