Manage logistics, including appointment/treatment scheduling, transport arrangements, documentation, and real-time communication with clients or their representatives.
Handle sensitive and confidential information with utmost discretion and professionalism.
Provide timely responses to PLC email and phone inquiries, including referrals from General Practitioners (GPs).
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Premium Services – Orchestrate a seamless VIP guest journey from pre-arrival to post departure as well as supporting both Team Members and Leaders in driving service excellence.
Collaborate across departments to anticipate guest needs and provide flawless service at every touchpoint.
Overseeing Concierge operations, ensuring every interaction reflects precision and warmth.
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