Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.
Support Risk & Compliance activities including Risk & Control Self-Assessments (RCSA), risk mitigation tracking, issue management, and maintenance of risk registers, action logs, and compliance trackers to ensure accuracy and completeness.
Assist in preparing risk dashboards, reports, and presentations, while coordinating meetings, performing basic data validation, and providing documentation and administrative support.
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Collaborate with the analytics agency, BI teams and Country Marketing Manager for data exchange, enhancement of the reporting dashboard, testing, monitoring results, and providing feedback for different analytics models to increase engagement and purchase propensity.
Execute campaigns to drive the Loyalty KPIs in conjunction with the Marketing teams, optimize setup in the system to follow the customer lifecycles including onboarding and 1st purchase, stretch spend, drive returned visits, reward and recognition, and early win-back.
Monitor, update, and secure the functionality of the CRM system and its integration with various internal and external systems/platforms.
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Support the Engagement Team in planning, coordinating, and delivering initiatives that strengthen team effectiveness
Partner with Employee Resource Groups (ERG), locally and globally, to activate culture-building programs that foster a unified and vibrant Hub community
Share and bring in innovative ideas to support continuous improvements, based on academic learnings
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Deemcee is a children’s confidence-speaking programme that helps 5-12 years old young learners speak up with clarity, courage, and creativity through fun, interactive lessons
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