Review and maintain cybersecurity policies, standards, and procedures, ensuring alignment with regulatory requirements (e.g., Cyber Security Act 2024, MHA, NCII sector requirements).
Perform and support cybersecurity risk assessments, recommending mitigation or acceptance plans to ensure secure operation of systems and digital platforms.
Coordinate with internal IT team, vendors, concessionaires, and project teams to embed cybersecurity-by-design in all technology initiatives and digital platforms.
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Application Support
IT Support
Troubleshooting
System Administration
Customer Service
Technical Support
Web Development
Application Development
Problem Solving
Attention to Detail
Communication
Verbal Communication
Replenishment- proactively to ensure restocking hardware inventory, software licenses renewal, or peripheral supplies before they run out.
Identifying, acquire, manage and track IT Assets (hardware, software, and yearly renewal services subscription)
Sourcing and vendor management: source, evaluate, recommended cost- effective, ensure timely delivery and service level agreements (SLAs) for software and hardware acquisition.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Support and maintain infrastructure and systems on Cloud platforms provisioned as SaaS, IaaS, PaaS, etc.
• Manage and administer the Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance and security.
• Assist in the support and maintenance of systems, databases or web applications hosted on-prem (including Linux systems) ensuring efficient deployment and utilization of servers.
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Contribute to the maintenance and enhancement of existing software applications, identifying and resolving bugs and performance issues.
Write and maintain clear, concise, and comprehensive technical documentation for developed applications, including user guides and technical specifications.
Engage in code reviews to ensure code quality, identify potential issues, and share knowledge with team members.
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Compliance Assurance: Lead regular reviews and audits of software installations and usage data against license entitlements to ensure continuous legal compliance with vendor agreements.
License Optimization: Analyze software usage metrics to identify unused or underutilized licenses and recommend strategies (e.g., license harvesting, reclamation) for cost reduction and optimization.
Vendor Management Support: Assist the ITAM Lead for provider audits, contract renewals, and negotiation strategy by providing detailed, data-driven entitlement and usage reports.
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Compliance Assurance: Execute regular reviews and audits of software installations and usage data against license entitlements to ensure continuous legal compliance with vendor agreements.
License Optimization: Analyse software usage metrics to identify unused or underutilized licenses and recommend strategies (e.g., license harvesting, reclamation) for cost reduction and optimization.
Vendor Management Support: Assist the senior analyst for provider audits and contract renewals by providing detailed, data-driven entitlement and usage reports.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Contribute to the maintenance and enhancement of existing software applications, identifying and resolving bugs and performance issues.
Write and maintain clear, concise, and comprehensive technical documentation for developed applications, including user guides and technical specifications.
Engage in code reviews to ensure code quality, identify potential issues, and share knowledge with team members.
...
Contribute to the maintenance and enhancement of existing software applications, identifying and resolving bugs and performance issues.
Write and maintain clear, concise, and comprehensive technical documentation for developed applications, including user guides and technical specifications.
Engage in code reviews to ensure code quality, identify potential issues, and share knowledge with team members.
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