1. Online Closing

Handle enquiries from Facebook Ads, Xiaohongshu, WhatsApp and community groups
Understand each customer’s needs and health situation, recommend suitable products, and close the order
Address common concerns on price, benefits and delivery before purchase
All conversations and sales must be recorded in the Company system (YCloud); private collection of payment or off-system dealing is not permitted

2. Retention and Repeat Purchase

Proactively remind customers to reorder based on product consumption cycles
Follow up on dormant customers to reduce churn
Record customer preferences and dietary restrictions so every recommendation fits

3. After-Sales and Customer Relationships

Resolve delivery, product and exchange issues with a clear response within 24 hours
Collect customer feedback and genuine reviews, and pass them to the product and content teams

4. Data and Collaboration

Update sales and follow-up records daily so data remains verifiable
Work with the social media and operations teams to convert content- and ad-driven traffic into orders

6. Employee Benefits

EPF, SOCSO, EIS
SKBBK 24-hour protection plan (Lindungan 24 Jam, provided by the Company)
Monthly KPI bonus of RM500
Monthly transport allowance of RM200
Individual sales commission, uncapped
Quarterly team bonus
Monday to Friday in office; flexible half-day on Saturday, mostly work-from-home; Sunday off
Annual leave, sick leave and public holidays in accordance with Malaysian employment law
Time off in lieu for extra hours worked
Staff discount on products
Full product knowledge and sales training — no prior experience required
The Company is expanding; strong performers have room to advance

4 Company Law Jobs in 43300 - October 2026 - High Salaries

Sales Associate (Online)