• Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
Project Coordination & Departmental Alignment: Monitor deadlines, deliverables, and resource allocations for CEO-led strategic initiatives, while facilitating seamless cross-departmental collaboration to keep overall company objectives on track.
Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.