Drive conversion by guiding homeowners from consultation stage to project confirmation.
Build and maintain good relationships with clients through professional consultation and ensure great customer experience through their renovation journey.
Stay updated on industry trends, home renovation, and practical interior solutions that add value to properties.
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Update our internal databases with information about customer issues and useful discussions with customers for knowledge and record for solution.
Collecting prompt and accurate customer feedback and analysing to ensure product optimization and improvement of end-user experience.
Participates in development of client training programs by identifying learning issues and recommending instructional language for features and functionalities.
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Compile and update hotel information and travel reports on a daily basis along with maintaining and updating the corporate hotel database and contact listings.
Assist in coordinating and following up on KYC screening for new corporate hotel credit facility applications.
Assist in preparing Letters of Undertaking for corporate hotel bookings and Letters of Certification for travel insurance claims.
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Customer Data Analysis: Collect and analyze customer data to understand market trends, preferences, and behavior, and use these insights to inform strategies.
Copywriting & Content Creation: Support the preparation, setup, and optimization of content across various channels, including push notifications, EDMs, user journeys, social media, campaign landing pages, and educational articles
Data Analysis & Reporting: Support the team with assigned data analysis tasks. Prepare monthly marketing trend reports and weekly reports tracking the cost-effectiveness and efficiency of external collaborations
Budgeting & Invoicing: Manage the financial side of partnerships. Process vendor invoices and drawdowns, track monthly spend, and strictly monitor assigned budgets to prevent overspend
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