Key Opinion Leader & Healthcare Professional EngagementBuild and maintain relationships with KOLs, doctors, healthcare professionals, clinic owners, distributors and external educators.Collaborate with healthcare professionals and industry experts for education programmes and clinical workshops.Support customer visits, conferences, seminars and professional education events.Gather feedback and insights from healthcare professionals to improve training and product education.
Regulatory & ComplianceEnsure medical education and training materials comply with relevant regulatory requirements.Work closely with Regulatory Affairs on product claims and educational content.Ensure training programmes follow appropriate medical, clinical, safety and professional standards.Maintain proper training records, attendance, competency assessments and training materials.
Product Launch & Business SupportLead the medical education component of new product launches, including internal briefings, distributor education, workshops and healthcare professional training.Work with Product Management to provide clinical and market feedback.Support Sales and Marketing with product knowledge, clinical information and education strategies.Identify opportunities to strengthen product knowledge, adoption and customer education.
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Basic Data Analysis
Strong Written & Verbal Communication
Problem-solving
Project Leadership
Product Quality & Yield Analysis
Product Qualification
Test Program Update & Validation
Customer Return Containment
Teamwork
Flexibility and Adaptability
Basic Data Analysis
Strong Written & Verbal Communication
Problem-solving
Project Leadership
Product Quality & Yield Analysis
Product Qualification
Test Program Update & Validation
Customer Return Containment
Teamwork
Flexibility and Adaptability
Basic Data Analysis
Strong Written & Verbal Communication
Problem-solving
Project Leadership
Product Quality & Yield Analysis
Product Qualification
Test Program Update & Validation
Customer Return Containment
Teamwork
Flexibility and Adaptability
Basic Data Analysis
Strong Written & Verbal Communication
Problem-solving
Project Leadership
Product Quality & Yield Analysis
Product Qualification
Test Program Update & Validation
Customer Return Containment
Teamwork
Flexibility and Adaptability
Basic Data Analysis
Strong Written & Verbal Communication
Problem-solving
Project Leadership
Product Quality & Yield Analysis
Product Qualification
Test Program Update & Validation
Customer Return Containment
Teamwork
Flexibility and Adaptability
Basic Data Analysis
Strong Written & Verbal Communication
Problem-solving
Project Leadership
Product Quality & Yield Analysis
Product Qualification
Test Program Update & Validation
Customer Return Containment
Teamwork
Flexibility and Adaptability
Handle cash and card transactions efficiently and accurately using the Point of Sale (POS) system, providing correct change and receipts.
Maintain a clean and organized work environment, including dining areas, service counters, and back-of-house stations, following all health and safety regulations.
Perform routine cleaning tasks such as wiping tables, sweeping floors, and sanitizing equipment to ensure a hygienic and pleasant atmosphere for guests.
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Accurately record customer interactions, sales progress, and relevant data into the call center software system, ensuring data integrity for reporting and analysis.
Collaborate with the sales team to share insights on customer needs and market trends, contributing to the development of effective sales strategies.
Adhere to company scripts and guidelines while demonstrating adaptability to individual customer needs and conversational flow.
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Mandarin Language
Sales Skills
Customer Service
Communication Skills
Persuasion
Active Listening
Call Center Software
Data Entry
Time Management
Problem Solving
Adaptability