Follow up on customer disputes, deductions, short payments and other issues impacting payment, working closely with Commercial, Customer Service, Finance and other relevant stakeholders.
Ensure customer payments and remittance information are followed up and coordinate with the Cash Application team where required.
Maintain accurate and timely collection notes, customer payment commitments and follow-up actions in SAP.
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Collect debts in accordance to credit facility granted or as officially agreed with customers.
Plan and monitor collection to ensure target is achieved by maximizing collection coverage via effective methods such as telephone collection and encourage customer to direct bank-in and online transfer.
Timely appending of payment via business automation process i.e., Workato RPA.
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Dispute Resolution: Coordinate with internal teams (Sales, Billing, or Customer Support) to help resolve basic billing inquiries or customer complaints.
Record Keeping: Maintain accurate, detailed, and up-to-date documentation of all customer conversations and payment arrangements in our system.
Continuous Learning: Participate actively in all company training sessions, workshops, and coaching to continuously improve communication and negotiation skills.
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