Team Leadership: Manage the local Cloud Operations team(s) covering both Infrastructure Operations (cloud provisioning, deployments, platform availability) and Application Operations (monitoring, configuration, performance optimization).
Operationalise new Marketing Cloud capabilities and use cases, to leverage reusable capabilities and playbooks, contribute business requirements and execution learnings and support their continued evolution.
Manage Windows Server lifecycle management, upgrades, and migration programs, including next version of Windows Server adoption and hot patching where appropriate.
Be a change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, including owning the plan to activate and drive usage of Gemini and AI Solutions, communicating progress toward realized value.
Coordinate with regional account managers to ensure clear ownership, consistent customer engagement, structured follow up and alignment with local market priorities.