Support 7*24 operational duties for business systems, assisting with the response and escalation of urgent and major incidents.
Take part in a 7*24 monitoring shift roster (covering application and infrastructure), handling system alerts and abnormal events.
Work with business teams and utilize Google Cloud Platform (GCP) and cloud-native technologies to assist in implementing and maintaining component solutions.
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Act as the technical lead for network-related incidents, problems, changes, and service requests, ensuring proper coordination, escalation, documentation, and closure.
Collaborate with server, cloud, desktop, cybersecurity, application, and other ICT teams, as well as external vendors and service providers, to ensure seamless integration and delivery of network infrastructure services.
Lead troubleshooting and resolution of network equipment and connectivity issues involving routers, switches, wireless access points, firewalls, WAN links, VPNs, and other network components to minimise business impact and downtime.
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Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
Provide strategic technical support and advisory services to customers
Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
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• Manage cloud platforms to ensure secure, scalable, and reliable service delivery. Monitor cloud resources and coordinate operational activities to maintain platform availability and support business-critical services.
• Optimize cloud utilization and implement operational standards to improve efficiency, reliability, and consistency.
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You will define and maintain standards for IP address management, CIDR allocation, routing, segmentation, tagging, naming conventions, resiliency, and multi-account or multi-region connectivity
You will troubleshoot complex network issues across TCP/IP, DNS, TLS, BGP, IPsec, MTU, routing, NAT, firewalls, and load balancing with efficiency and precision
You will implement automated checks for route correctness, connectivity intent, configuration drift, policy compliance, and network security boundaries
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Protect and secure cloud infrastructure IT assets and workloads hosted in the cloud
Contribute to annual budgeting related to cloud infrastructure and manage effective usage and spending within Capital and Operational expenditure limits
Act as a key technology partner and stakeholder in the Bank’s digital transformation journey
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